F.A.Q
Frequently Asked Questions

Below are all of our Frequently Asked Questions 

  • Property Rental Management

  • Searching

  • Room Types

  • Pricing

  • Credit Cards and Payments

  • Reservation Process

  • Signature Suites Policies and Facilities

  • Cancellation 

  • Check-in and Check-out

Searching

  • How do I find available Suites for the period I want to stay?

    •  In the search menu containing the check-in and check-out date, please select the dates of your stay.

  • Where can I find the contact details of the Suites?​

    • You can find the address on the Suite page. The contact details will be given, after you have made the reservation, in the confirmation email that we will send to you at least 20 days prior to your arrival.

  • Where can I find directions to the suite? ​

    • On the Apartments and suites page of the Signature Suites Website, you can find travel information with details on location and directions. By clicking on the (more info Box next to the suite of your choice) there is an extensive map of the area around the Suite.

Room Types

  • What's the difference between a 1 bedroom and a 2 bedroom?

    • A 1 bedroom has one queen bed. A 2 bedroom has two queen beds.

  • We have two small children; can we get extra beds in the room? 

    • In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each suite’s policy and availability. We advise you to check the overview page of the suite or to send an email to info@signature-suites.com

  • Can I generally request an extra bed for a third person in a double room and at what costs? 

    • It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will access the room description. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail to       info@signature-suites.com.

Pricing

  • Are the rates on your website per person or per room? 

    • All rates on the website are per room per stay, unless stated differently.

  • Do I pay a reservation fee? 

    • No, we will not charge you a reservation fee.

  • Is breakfast included in the price? 

    • No meal is offered as we are self-catering accommodation.

  • Are taxes included in the room rates?

    • Once you have retrieved the availability for a specific suite for the requested dates, by clicking on the room name, you will find information about taxes and room facilities.

  • Do you offer special discounts (for seniors, airlines employees, etc)? 

    • We provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Credit Cards and Payments

  • Why do you need my credit card details? 

    • Your credit card details are required as a guarantee for Signature Suites in case you don't arrive or cancel too late. This might result in a "no-show" charge (generally the equivalent of 50% to 100% of the booking) by Signature Suites. We charge your credit card on the day of booking. You will pay for your deposit at the hotel.

  • Does the suite need a deposit or a payment in advance? 

    • You will pay for your stay on the day of booking.  Signature Suites requires a deposit, it will be clearly mentioned in your booking confirmation.  Signature Suites performs a charge on your credit card for the security damage deposit. A charge similar to a payment of 400$(base on the current policies)  that would guarantee that personal property is in the same condition as when occupancy commenced and all terms of our agreement are met.  Once the suite is inspected, the charged amount will be refunded when you check out after the suite has been verified by one of our managers.

  • What types of credit card can I use to guarantee the reservation? 

    • MasterCard, Visa and American Express are accepted as a guarantee.

  • Can I pay for my stay in advance? 

    • Yes, Signature Suites charges every booking on the day of booking.

  • Can I pay for my stay at Signature Suites with a different credit card than the one used to guarantee the reservation? 

    • Only for the deposit: As the credit card details are only needed for guarantee purposes, you can pay at the Suite using the method of payment of your choice by calling our toll free number.

  • My credit card has been charged. How can I get a refund? 

    • The charge has been performed by Signature Suites. Therefore, you will need to contact us directly. Our contact details can be found in the confirmation e-mail of your reservation.

  • I do not have a credit card. Can I still book a suite? 

    • Unfortunately, Signature Suites require a credit card to guarantee a reservation. We are not able to process any reservation without a valid credit card.

  • Is it safe to fill in my credit card number? How secure is your website? 

    • Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte. We also use a firewall which protects our servers and network against unauthorized access. In the unlikely event that your credit card was to be misused, we promise to reimburse you the first 50$ on the cost. The credit card is obliged to pay the remainder.

Reservation Process

  • How do I know that my reservation is confirmed? 

    • When you have completed the steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. At least 20 days prior to arrival, you will receive a confirmation email containing more information such as the suite's contact details.

  • Can I book a suite by telephone or email?

    • Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to info@signature-suites.com.

  • I have booked a suite but I did not receive a confirmation by email. What do I have to do? 

    • The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also, we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to info@signature-suites.com.

  • How many rooms can I book in one reservation?

    • A maximum of 10 rooms can be booked in any one reservation if available. If you want to make a reservation for more than 10 rooms, please send an email to info@Signature-suites.com. It is not possible to book a meeting room.

  • Can I book a suite for day use?

    • Unfortunately, it is not possible to book a suite for day use. The minimum that can be booked through our website is two night.

Signature Suites Policies and Facilities

  • What are the check-in and check-out times of a suite? 

    • The check-in and check-out times differ. If you are going to arrive late or very early, we advise you to let us know in advance using the comment field in the reservation form or inform Signature Suites directly using the contact details you will find in your confirmation email.

  • How can I request an early check-in or late check-out time? 

    • We advise you to contact us. You will find the contact details of Signature Suites in your confirmation email.

  • I will be arriving late in the evening at the suite. Can I still check-in?

    • Yes, we have a self-check-in process that allows you to check-in at any time.

  • How do I know if the suite has parking facilities?

    • In your check-in email that we send at least 20 days prior to arrival, you will find more details about parking facilities at or nearby the suite. If this information is not specified, please send an e-mail to info@signature-suites.com.

  • How can I know that Signature Suites offers a shuttle service and how can I book it?

    • Signature Suites does not offer shuttle or any transport.

  • How do I find out if a suite allows pets?

    • We do not allow pets.

  • How do I find out if a suite has a certain facility, e.g. a lift?

    • You can check the “Suite Facilities” on the ABOUT page of the suite.

  • What do I do when I have a question about the room or Signature Suites?

    • We advise you to contact us via the comment field on the reservation form, using our app or send a message to info@signature-suites.com.

Cancellation

  • How can I cancel or change my booking?

    • You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email or send a message to info@signature-suites.com or use the app.

  • Do I pay a cancellation fee?

    • In order to avoid a cancellation fee from Signature Suites(50% in some cases), please make sure you cancel on time according to the cancellation policy of Signature Suites. You will find the cancellation policy on the “ Policies” section at the bottom of the overview page of the booking confirmation.

  • How do I know that my booking has been cancelled?

    • After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to info@signature-suites.com.

Check-in and Check-out

  • GUEST WILL RECEIVE AN EMAIL AT LEAST 20 DAYS  PRIOR TO CHECK-IN  DATE. THE EMAIL WILL INCLUDE THE SELF CHECK-IN AND SELF CHECK-OUT INFORMATION, THE SUITE BUILDING ADDRESS AND SIGNATURE SUITES AGREEMENT TO BE SIGNED ONLINE(E-SIGN).
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